標題: For this reason questions are asked about [打印本頁] 作者: Arfankdg186 時間: 2023-4-13 14:37 標題: For this reason questions are asked about The operation level consists of the following three courses. Entry Eligibility EN Operator qualification OP Supervisor qualification SV The exams in these three courses are conducted in a format called CBT Computer Based Testing which is conducted on computers. Therefore it is conducted at any time at examination venues nationwide and it can be said that it is relatively easy to take the exam. At the end of the exam the results are displayed on the monitor so that you can check whether you have passed or not. The target pass rate is.
The Professional level consists of two courses Operations Management Qualification OMP Contact Center Architecture Certification CAP The test is conducted in a paper format and the test venue is selected from to phone number list locations nationwide and is held about once a year. About weeks after the test date the results will be mailed to you. In addition the procedures are strict such as the need to renew every three years after acquisition. The degree of difficulty is increasing and the pass rate is said to be less than . All certification exams are based on the exam scope set based on the Contact Center Knowledge and Skill System Ver . CMBOK reading Symbol built by the Japan Contact Center Education Certification Association.
Next we will organize and introduce the details of each course. Entry Eligibility EN Entry Qualification EN is a course intended for those who have started working in a contact center students who are not yet engaged and those who have no work experience. basic knowledge about contact centers business etiquette and basic knowledge and skills related to non face to face customer support such as telephone calls. A total of questions will be asked and the score will be evaluated from to and if it is or higher it will be passed. Those who wish to take the test must search for a test site on the official website of the Contact Center Certification Test and apply directly to each test site. Payment will also be made to each test center.
